Shipping & Returns
Shipping Policy
At PETPASS, we offer a variety of shipping options for your convenience. Our shipping methods are reliable and affordable, and we take care to package your products carefully to ensure they arrive in perfect condition. The cost of shipping is calculated based on the weight and size of your order, as well as your location. We take pride in our fast shipping times and aim to get your order to you as quickly as possible. In most cases, orders are processed within 24 hours and shipped out within 1-2 business days. If you have any questions about our shipping policy, please don't hesitate to contact us.
Return & Exchange Policy
At PETPASS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it to us within 30 days for a full refund or exchange. Please note that the item must be in its original condition and packaging. To initiate a return or exchange, please contact our customer service team. We will provide you with a return label and instructions on how to proceed. If you have any questions about our return and exchange policy, please don't hesitate to contact us.